Narratives of product longevity: a business vs. consumer perspective

lisbethl on 10. September 2023

Authors: Lisbeth Løvbak Berg and Marie Hebrok

Abstract

This paper explores narratives of product longevity expressed by businesses and consumers, with the aim of illuminating and comparing ways in which the two stakeholder groups express their engagement with products in the context of prolonging their lifespans. We base our analysis on consumer focus groups and interviews with company representatives. Our focus is on textiles (incl. clothing) and furniture. We find that technical and emotional durability are the two dominant ways of understanding product longevity by company representatives. Consumers, however, tell a different story, of living with their things, of use, of time passing, and of life events triggering change. This is a context in which social and systemic factors play a large role in determining the lifespan of a product – factors that are external to the product itself. Although all can agree on the importance of technical durability, problems connected to excessive production volumes and how products feature in everyday life are avoided in narratives produced by business actors. We argue that corporate narratives of product longevity are diverting our attention away from production toward consumption, keeping questions of volume and growth at arm’s length. These conflict with consumer narratives of product longevity that grapple with the materiality of the things within the context of lived lives in a consumer economy.

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Why won’t you complain? Consumer rights and the unmet product lifespan requirements

lisbethl on 10. September 2023

Authors: Kirsi Laitala, Lisbeth Løvbak Berg and Pål Strandbakken.

Abstract

The Consumer Purchases Act is one of the cornerstones for ensuring that businesses are liable for defective or faulty products that do not meet the minimum requirements for lifespans. However, this right is too seldom used by consumers. This paper discusses the reasons for not complaining based on six consumer focus groups, where in total 36 consumers described furniture, electronics, and textile products that they were dissatisfied with. Many complaints were not made due to consumers’ cost-benefit evaluations, where they considered the economic costs, time use, and the needed effort, as well as the probability of getting the complaint accepted. Many participants lacked the competencies required to make the judgment when the right is applicable and where and how to proceed. Further, the expectations based on price and brand, properties of the product such as materials, as well as the type of fault and its relation to use were important. Strengthening and extending consumer rights to complain are discussed as an important part of the strategy to increase the quality of goods and extend their lifetimes. The findings show barriers and opportunities to the efficacy of this strategy that is highly relevant for policy development. There is a need for clear guidelines on what the consumer rights are for the specific products, what is considered unacceptable abrasion and normal use, and differentiation between commercial warranties and legal rights. Complaints are an important avenue for businesses to gain information about the performance of their products, and for legal durability expectations to be enforced.

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Click here to download and read the full conference proceedings (aalto.fi).

THE PLASTIC ELEPHANT: Overproduction and synthetic fibres in sustainable textile strategies

lisbethl on 30. June 2023

Authors: Ingun Grimstad Klepp, Lisbeth Løvbak Berg, Anna Schytte Sigaard, Tone Skårdal Tobiasson and
Lea Gleisberg

Summary

In this report, we examine national, international and corporate strategies for sustainable textiles to understand if and how they embrace the increased production volumes based on synthetic materials, which can be referred to as the ‘plastic elephant in the room’. This is done through a lens of four questions. First, we look at whether the strategies discuss growth in production volumes and possible measures to stop this growth. Second, we examine whether they address the plastification of textiles. By plastification, we mean the increasing share of plastic fibres used for textile production. Third, whether they discuss the raw material for plastics, and fourth, plastic waste. The results show that none of these questions that can reduce the environmental impacts of clothing production are given a central role in the strategies.

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