This paper explores narratives of product longevity expressed by businesses and consumers, with the aim of illuminating and comparing ways in which the two stakeholder groups express their engagement with products in the context of prolonging their lifespans. We base our analysis on consumer focus groups and interviews with company representatives. Our focus is on textiles (incl. clothing) and furniture. We find that technical and emotional durability are the two dominant ways of understanding product longevity by company representatives. Consumers, however, tell a different story, of living with their things, of use, of time passing, and of life events triggering change. This is a context in which social and systemic factors play a large role in determining the lifespan of a product – factors that are external to the product itself. Although all can agree on the importance of technical durability, problems connected to excessive production volumes and how products feature in everyday life are avoided in narratives produced by business actors. We argue that corporate narratives of product longevity are diverting our attention away from production toward consumption, keeping questions of volume and growth at arm’s length. These conflict with consumer narratives of product longevity that grapple with the materiality of the things within the context of lived lives in a consumer economy.
Authors: Ingun Grimstad Klepp and Kerli Kant Hvass
Abstract
Among sustainable fashion and textile themes, product durability has recently come into focus within EU policy making. The dominant understanding is that increased textile lifespan will reduce environmental impacts, but this intrinsic link is not supported by research. The volume of clothing produced poses the greatest environmental burdens. Increased clothes availability leads to longer lifespan due to reduced utilization. To reduce the environmental impact of increased textile volumes measures should be expanded to encompass not only product design, life-prolonging, and end-of-life strategies, but also the volume of products to market. This concept paper contributes to the debate on how to address the growing amount of textile waste by applying the knowledge gained from consumer research regarding clothing use and proposing a regulatory measure called Targeted Producer Responsibility (TPR). The central method of TPR is waste analyses which relies on actual use – or non-use – of products as the starting point for eco-modulated fees. TPR reverses EPR and uses waste for overproduction knowledge, thus proposing a tool that can potentially reduce the total environmental impact of textiles.
Authors: Kirsi Laitala, Lisbeth Løvbak Berg and Pål Strandbakken.
Abstract
The Consumer Purchases Act is one of the cornerstones for ensuring that businesses are liable for defective or faulty products that do not meet the minimum requirements for lifespans. However, this right is too seldom used by consumers. This paper discusses the reasons for not complaining based on six consumer focus groups, where in total 36 consumers described furniture, electronics, and textile products that they were dissatisfied with. Many complaints were not made due to consumers’ cost-benefit evaluations, where they considered the economic costs, time use, and the needed effort, as well as the probability of getting the complaint accepted. Many participants lacked the competencies required to make the judgment when the right is applicable and where and how to proceed. Further, the expectations based on price and brand, properties of the product such as materials, as well as the type of fault and its relation to use were important. Strengthening and extending consumer rights to complain are discussed as an important part of the strategy to increase the quality of goods and extend their lifetimes. The findings show barriers and opportunities to the efficacy of this strategy that is highly relevant for policy development. There is a need for clear guidelines on what the consumer rights are for the specific products, what is considered unacceptable abrasion and normal use, and differentiation between commercial warranties and legal rights. Complaints are an important avenue for businesses to gain information about the performance of their products, and for legal durability expectations to be enforced.
Many strategies are proposed that should enable the consumers to keep using the products for longer, but there is less research on which and how consumer practices contribute to longer lifespans. In this paper we focus on two specific, distinct ways of reaching long lifespans: 1) retaining redundant products even though they are not needed or used, and 2) keeping on using flawed products despite they no longer functioning, fitting, or delivering the expected service level. In the former, the products are passive while in the latter they remain in active use and thus reach longer service life. The discussion is based on six focus groups conducted in connection with the project LASTING. The overarching theme was product longevity of three product groups: electronics, textiles, and furniture. Our analysis points to five categories of explanations for products that are either kept despite the lack of any intention of using them again or retained in active use despite flaws: Economic, Ethical, Social, Emotional, and Intentions. It remains important to focus on active service life and various ways to promote it to reduce the environmental and climate impacts of consumption. The role of each of the five categories will be discussed, as well as implications for sustainability and policy options.
Authors: Ingun Grimstad Klepp, Lisbeth Løvbak Berg, Anna Schytte Sigaard, Tone Skårdal Tobiasson and Lea Gleisberg
Summary
In this report, we examine national, international and corporate strategies for sustainable textiles to understand if and how they embrace the increased production volumes based on synthetic materials, which can be referred to as the ‘plastic elephant in the room’. This is done through a lens of four questions. First, we look at whether the strategies discuss growth in production volumes and possible measures to stop this growth. Second, we examine whether they address the plastification of textiles. By plastification, we mean the increasing share of plastic fibres used for textile production. Third, whether they discuss the raw material for plastics, and fourth, plastic waste. The results show that none of these questions that can reduce the environmental impacts of clothing production are given a central role in the strategies.
Holding on or letting go? Why don’t consumers complain more? Why do we hang on to stuff that is flawed? How to make fast fashion out of fashion and actually degrow the textile sector? All these questions will be answered at the PLATE conference at Aalto University, in Espoo, Finland.
At the end of May and beginning of June, Consumption Research Norway SIFO at Oslo Metropolitan University will partake in the biannual PLATE (Product Lifetimes and The Environment) conference with a full menu of all in all six papers, and all in all four presenting findings from LASTING, where one is by authors from the Norwegian University of Science and Technology.
The project Change will also be presented with volumes of consumption as the appetizer. Studying clothing consumption volumes through wardrobe studies: a methodological reflection is written by Irene Maldini, Vilde Haugrønning and Lucrecia de León. As not all wardrobe methods take advantage of their volume-centric possibilities, the paper explores lessons from a wardrobe pilot study conducted in Uruguay, Portugal and Norway in 2022 with both male and female respondents. Preliminary findings show that a volume perspective on wardrobe research can give valuable insights on the particularities of clothing use in relation to quantities.
Putting on a different set of glasses
In another paper, which is a result of the Wasted Textiles project, this is also explored related only to textiles and clothing: Regulating Fast Fashion out of Fashion, authored by Kerli Kant-Hvass and Ingun Grimstad Klepp. The analysis underpinning the paper is based on a review of 10 textile strategy documents from public, private and non-profit organizations, on whether and how growth and overproduction in the textile industry is being addressed. Merging this with research and findings from the opposite end of the value-chain than these textile strategy documents do (which use design and a focus on “preferred fiber” choices to potentially optimize lifetime), the paper puts forward Targeted Producer responsibility (TPR) as a means to curb volumes effectively and thus reduce environmental impacts.
Another paper, written by Kirsi Laitala, Lisbeth Løvbak Berg and Pål Strandbakken, addresses consumers’ use and knowledge of the Consumer Purchases Act by asking: Why won’t you complain? Consumer rights and the unmet product lifespan requirements. The paper discusses the reasons for not complaining, based on six consumer focus groups, where in total 36 consumers described furniture, electronics, and textile products that they were dissatisfied with and hadn’t necessarily taken the trouble to claim their consumer rights.
Clearer guidelines in order
There is a need for clear guidelines on what the consumer rights are for the specific products, the authors write, to make it clear what is considered unacceptable abrasion and normal use, but also to differentiate between commercial warranties and legal rights. Complaints are, after all, an important avenue for businesses to gain information about the performance of their products, and thereby improve them.
In Norway, the right to complain is extended to 5 years for some durable goods, which exceeds the EU requirements of 2 years. This creates confusion about which products and which duration is valid, where consumers often link this to price, rather than the type of product. In addition to clearer guidelines, there are possibilities for new technical solutions to facilitate the storage of receipts and purchase information related to each product, which was especially problematic for low-priced items. Digital product passes, which is on EU’s menu of policy instruments, may be developed with this in mind, and could also include information about consumer rights.
Focus groups offer insights
Two other Lasting papers, are both about what we keep or discard and why, and are based on focus groups, but also some interviews with business representatives. The overarching theme was product longevity of three product groups: electronics, textiles, and furniture. In Flawed or redundant: products with long lifespans against the odds, co-authored by Harald Throne-Holst and Kirsi Laitala, the theme is explored related to reasonings behind keeping things – by only storing them and not using them – or trying to use them even though they are broken or flawed. Five groups of reasoning were presented: Economical, Ethical, Social, Emotional, and Intentions.
In Holding on or letting go? Conflicting narratives of product longevity: a business vs. consumer perspective, authors Lisbeth Løvbak Berg and Marie Hebrok have found that technical and emotional durability are the two dominant ways of understanding product longevity by business representatives, and as such what they aim to embed in their products. Consumers, however, tell a different story, of living with their things, of use, of time passing, and life events triggering change – factors that are external to the product itself. The authors argue that corporate narratives of product longevity divert our attention away from production toward consumption, keeping questions of volume and growth at arm’s length.
Stockings as stress
In relation to durability, the Reduce project will present The devaluation of stockings. Tone Rasch, Ingrid Haugsrud, Kirsi Laitala and Atle Wehn Hegnes (Tone is associated with the Norwegian Museum of Science and Technology) explore nylon stockings for women as an example of a product that first was recognized as high fashion, but later has been devalued and is now seen almost as a single-use product. Thin stockings represent a good example of how we value and take care of delicate items has a significant contribution to their lifetimes. Looking into the historical context is beneficial for learning about the points in time when changes occurred and how they contribute to consumer practices.
The weakest link: How technical lifespan extension can be counter-effective for climate goals looks at scenarios for kitchen durables (fridge, dishwasher, stove, and kitchen cupboards) to explore lifetime extension, and investigate the extent to which these interventions could in fact be counter-effective for climate goals set for 2050. The authors, Kamila Krych and Johan B. Pettersen, found that the extra resources invested to ensure more durable products that anyways can land in waste bins prematurely, can be counter-effective in reaching the climate goals set for 2050.
Tasty alternatives
Faster environmental benefits, the authors write, could be achieved by increasing the repair rates by extending product warranties, subsidizing repair services, supporting the development of innovative repair businesses, demanding the availability of spare parts at affordable prices, and increasing the convenience of repair. The paper also points to policy addressing “problematic” products as more effective, such as dish-washers that fail more frequently. A belief in design-focused interventions, is clearly questioned, as the authors see this as taking longer to bring effect.
So, all in all, attendees should be well-satisfied and full of new knowledge, considering this rich menu, which is of course only a small part of the three-day proceedings in Finland. The research papers will be published after the conference.
This project note presents preliminary findings from a PhD project looking into textile waste from Norwegian households. 28 households collected textiles that they would have otherwise discarded for a period of six months. The textiles were collected by the PhD candidate during visits to the households where qualitative interviews were carried out. Then, all textiles were registered along with information from the interviews. The findings indicate that most of the discarded textiles are clothes and shoes. However, when broken down into textile categories, household textiles represent the largest group of discarded textiles. In addition, findings show that about one third of the collected textiles were in a very good condition, either like new or with only minor changes. The fiber content of the textiles corresponded with the preliminary findings from work package 2 in Wasted Textiles, as there was an equal distribution between 100% synthetic textiles, 100% non-synthetic textiles and textiles containing a mix of these. It was also found that the largest group of users were adult women, especially when looking at number of textiles discarded. If weight was applied instead, the difference between the genders evened out more. As these findings are preliminary, it is too early to provide any hard conclusions. Instead, the project note is meant to grant insights into the kind of data that will eventually be available and shared with the project group.
Lisbeth Løvbak Berg, Ingun Grimstad Klepp, Anna Schytte Sigaard, Jan Broda, Monika Rom and Katarzyna Kobiela-Mendrek.
Abstract
Production and use of plastic products have drastically increased during the past decades and their environmental impacts are increasingly spotlighted. At the same time, coarse wool, a by-product of meat and dairy production, goes largely unexploited in the EU. This paper asks why more coarse wool is not used in consumer goods, such as acoustic and sound-absorbing products, garden products, and sanitary products. This is answered through a SWOT analysis of results from a desktop study and interviews with producers of these products made from wool, as well as policy documents relating to wool, waste, textiles, and plastic. Findings show that on a product level, the many inherent properties of wool create opportunities for product development and sustainability improvements and that using the coarser wool represents an opportunity for replacing plastics in many applications as well as for innovation. This is, however, dependent on local infrastructure and small-scale enterprises, but as such, it creates opportunities for local value chains, value creation, and safeguarding of local heritage. The shift to small-scale and local resource utilization requires systemic change on several levels: Here the findings show that policy can incentivize material usage transitions, but that these tools are little employed currently.
Textile fibers have become a major issue in the debate on sustainable fashion and clothing consumption. While consumers are encouraged to choose more sustainable and circular textile materials, studies have indicated that a reduction in production and consumption has the greatest potential to reduce the total environmental impact. This can be considered an ecocentric perspective with a focus on degrowth as opposed to a technocentric view where new technologies are expected to solve environmental problems while economic growth continues. Based on a survey in Norway (N = 1284), we investigate how the techno- and ecocentric perspectives impact Norwegian consumers’ fiber preferences and perceptions and the corresponding effects on their clothing consumption. We found that the majority of consumers preferred natural fibers compared to synthetic materials. This contradicts current market practices and the recommendations by material sustainability comparison tools such as the Higg Material Sustainability Index (MSI), where many synthetics receive better ratings than natural fibers. We also found that perceptions of high sustainability regarding fibers were negatively correlated with reduced consumption. Our study suggests that a continued focus on material substitution and other technological measures for reducing climate change will impede the move toward sustainability in the textile sector.
What is the ‘functional unit’ of a winter coat, or a pair of boots? The ‘functional unit’ is a central concept for lifecyle assessment (LCA) based tools. In the ongoing work on the European Union’s (EU) PEFCR (Product Environmental Footprint Category Rules), this is based on the number of days of ‘usability’.
Let’s explore what this means. A ‘functional unit’ is perhaps most easily explained in terms of paint, in terms of how long a certain paint will keep the walls protected and good looking, but how does that translate to apparel?
The EU has decided that the functional unit for a winter coat – or a pair of boots – is 100 days of use. This is the expected usability (functional unit) you can expect to gain from a product before it needs replacing or repairing. So far, so good.
