Increasing repair of household appliances, mobile phones and clothing: Experiences from consumers and the repair industry

Kirsi Laitala, Ingun Grimstad Klepp, Vilde Haugrønning, Harald Throne-Holst & Pål Strandbakken

Abstract

Increasing product lifespans is one of the most effective environmental strategies and therefore repair is a part of the circular economy approach that aims to keep products and materials longer in use. This article explores drivers and barriers for repair from consumers’ and commercial repair actors view-points, in order to understand how the repair rates of household appliances, mobile phones and clothing could be increased.

The study is based on a consumer survey of 1196 respondents in Norway, and 15 qualitative interviews with actors in the commercial repair industry working with repairs of household consumer goods. A surprisingly high share of repairs was conducted by consumers themselves. The main barrier is the consistently low price of new products, and often of poor quality, which contributes to low profitability in repair work for businesses and low motivation from consumers. Furthermore, access to competent personnel is a major challenge for the repair industry, a need which is expected to increase in the coming years.

Both the industry and consumers agree that better quality of products is a starting point for increased product lifespans, and this will also increase the motivation and the number of profitable repairs. These results have political implications on how to promote longer product lifespans through repair such as increased utilization and knowledge of consumers’ complaint and warranty rights.

Click here to read the full article (sciencedirect.com).

Deviant bodies and suitable clothes

Ingun Grimstad Klepp and Mari Rysst

Abstract

Suitable clothes are clothes that make the body socially accepted. The theme of this article concerns what people with deviant bodies do when suitable clothes are difficult to find; clothes that make their bodies fit in in everyday social contexts. Based on interviews with Norwegian men and women, the focus is on those people who have bodies that deviate from the present Western bodily ideals of thinness, fitness and no deviances.

The article relates the interviews to research in two different fields: disability studies and fashion studies. A primary focus is on the relationship between acceptance of one’s own body—“making the best out of it,”—and respondents’ different strategies for coping with the situation. The final discussion addresses the relationship between the clothes market and deviant bodies. Focusing on a group of people with special problems related to clothes might bring forth new knowledge in general. In addition, a change in the status of the market may have positive effects for those already excluded from this market.

Click here to read the full article (tandfonline.com).