Why won’t you complain? Consumer rights and the unmet product lifespan requirements

Lisbeth Løvbak Berg on 10. September 2023

Authors: Kirsi Laitala, Lisbeth Løvbak Berg and Pål Strandbakken.

Abstract

The Consumer Purchases Act is one of the cornerstones for ensuring that businesses are liable for defective or faulty products that do not meet the minimum requirements for lifespans. However, this right is too seldom used by consumers. This paper discusses the reasons for not complaining based on six consumer focus groups, where in total 36 consumers described furniture, electronics, and textile products that they were dissatisfied with. Many complaints were not made due to consumers’ cost-benefit evaluations, where they considered the economic costs, time use, and the needed effort, as well as the probability of getting the complaint accepted. Many participants lacked the competencies required to make the judgment when the right is applicable and where and how to proceed. Further, the expectations based on price and brand, properties of the product such as materials, as well as the type of fault and its relation to use were important. Strengthening and extending consumer rights to complain are discussed as an important part of the strategy to increase the quality of goods and extend their lifetimes. The findings show barriers and opportunities to the efficacy of this strategy that is highly relevant for policy development. There is a need for clear guidelines on what the consumer rights are for the specific products, what is considered unacceptable abrasion and normal use, and differentiation between commercial warranties and legal rights. Complaints are an important avenue for businesses to gain information about the performance of their products, and for legal durability expectations to be enforced.

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Click here to download and read the full conference proceedings (aalto.fi).

Flawed or redundant: products with long lifespans against the odds

Lisbeth Løvbak Berg on 10. September 2023

Authors: Harald Throne-Holst and Kirsi Laitala

Abstract

Many strategies are proposed that should enable the consumers to keep using the products for longer, but there is less research on which and how consumer practices contribute to longer lifespans. In this paper we focus on two specific, distinct ways of reaching long lifespans: 1) retaining redundant products even though they are not needed or used, and 2) keeping on using flawed products despite they no longer functioning, fitting, or delivering the expected service level. In the former, the products are passive while in the latter they remain in active use and thus reach longer service life. The discussion is based on six focus groups conducted in connection with the project LASTING. The overarching theme was product longevity of three product groups: electronics, textiles, and furniture. Our analysis points to five categories of explanations for products that are either kept despite the lack of any intention of using them again or retained in active use despite flaws: Economic, Ethical, Social, Emotional, and Intentions. It remains important to focus on active service life and various ways to promote it to reduce the environmental and climate impacts of consumption. The role of each of the five categories will be discussed, as well as implications for sustainability and policy options.

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Click here to download and read the full conference proceedings (aalto.fi).

Reducing Plastic in Consumer Goods: Opportunities for Coarser Wool

Lisbeth Løvbak Berg on 28. January 2023

Lisbeth Løvbak Berg, Ingun Grimstad Klepp, Anna Schytte Sigaard, Jan Broda, Monika Rom and Katarzyna Kobiela-Mendrek.

Abstract

Production and use of plastic products have drastically increased during the past decades and their environmental impacts are increasingly spotlighted. At the same time, coarse wool, a by-product of meat and dairy production, goes largely unexploited in the EU. This paper asks why more coarse wool is not used in consumer goods, such as acoustic and sound-absorbing products, garden products, and sanitary products. This is answered through a SWOT analysis of results from a desktop study and interviews with producers of these products made from wool, as well as policy documents relating to wool, waste, textiles, and plastic. Findings show that on a product level, the many inherent properties of wool create opportunities for product development and sustainability improvements and that using the coarser wool represents an opportunity for replacing plastics in many applications as well as for innovation. This is, however, dependent on local infrastructure and small-scale enterprises, but as such, it creates opportunities for local value chains, value creation, and safeguarding of local heritage. The shift to small-scale and local resource utilization requires systemic change on several levels: Here the findings show that policy can incentivize material usage transitions, but that these tools are little employed currently.

Click here to read the full paper (mdpi.com).

Natural and Sustainable? Consumers’ Textile Fiber Preferences

Lisbeth Løvbak Berg on 26. January 2023

by Anna Schytte Sigaard  and Kirsi Laitala

Abstract

Textile fibers have become a major issue in the debate on sustainable fashion and clothing consumption. While consumers are encouraged to choose more sustainable and circular textile materials, studies have indicated that a reduction in production and consumption has the greatest potential to reduce the total environmental impact. This can be considered an ecocentric perspective with a focus on degrowth as opposed to a technocentric view where new technologies are expected to solve environmental problems while economic growth continues. Based on a survey in Norway (N = 1284), we investigate how the techno- and ecocentric perspectives impact Norwegian consumers’ fiber preferences and perceptions and the corresponding effects on their clothing consumption. We found that the majority of consumers preferred natural fibers compared to synthetic materials. This contradicts current market practices and the recommendations by material sustainability comparison tools such as the Higg Material Sustainability Index (MSI), where many synthetics receive better ratings than natural fibers. We also found that perceptions of high sustainability regarding fibers were negatively correlated with reduced consumption. Our study suggests that a continued focus on material substitution and other technological measures for reducing climate change will impede the move toward sustainability in the textile sector.

Click here to read the full article (mdpi.com).

Acoustic Performance of Sound Absorbing Materials Produced from Wool of Local Mountain Sheep

Lisbeth Løvbak Berg on 26. April 2022

Katarzyna Kobiela-Mendrek, Marcin Bączek, Jan Broda, Monika Rom, Ingvild Espelien and Ingun Klepp

Abstract

Wool of mountain sheep, treated nowadays as a waste or troublesome byproduct of sheep husbandry, was used for the production of sound-absorbing materials. Felts of two different thicknesses were produced from loose fibres. Additionally, two types of yarn,ring-spun and core rug, were obtained. The yarns were used for the production of tufted fabric with cut and loop piles. During the examinations, basic parameters of the obtained materials were determined. Then, according to standard procedure with the use of impedance tube, the sound absorption coefficient was measured, and the noise reduction coefficient (NRC) was calculated. It was revealed that felt produced from coarse wool exhibits high porosity, and its sound-absorbing capacity is strongly related to the felt thickness. For thicker felt the NRC achieved0.4, which is comparable with the NRC of commercial ceiling tiles. It was shown that the crucial parameter influencing the sound absorption of the tufted fabrics was the pile height. For both types of yarns, when the height of the pile was increased from 12 to 16 mm, the NRC increased from 0.4 to 0.42. The manufactured materials made from local wool possess good absorption capacity, similar to commercial products usually made from more expensive wool types. The materials look nice and can be used for noise reduction as inner acoustic screens, panels, or carpets.

Click here to read the full article (mdpi.com).

Local clothing: What is that? How an environmental policy concept is understood

ingridha on 1. April 2022

Ingun Grimstad Klepp, Vilde Haugrønning & Kirsi Laitala

The textile industry is characterized by global mass production and has an immense impact on the environment. One garment can travel around the world through an extensive value chain before reaching its final consumption destination. The consumer receives little information about how the item was produced due to a lack of policy regulation. In this article, we explore understandings of ‘local clothing’ and how the concept could be an alternative to the current clothing industry. The analysis is based on fifteen interviews with eighteen informants from Western Norway as part of the research project KRUS about Norwegian wool. Five ways of understanding local clothing were identified from the interviews: production, place-specific garments, local clothing habits, home-based production and local circulation. We lack a language with which to describe local clothing that covers local forms of production as an alternative to current clothing production. As such, the article highlights an important obstacle to reorganization: local clothing needs a vocabulary among the public, in politics and in the public sector in general, with which to describe the diverse production processes behind clothing and textiles and their material properties.

Click here to see the article (ingentaconnect.com)

Textile Cleaning and Odour Removal

ingridha on 18. March 2022

Kirsi Laitala, Ingun Grimstad Klepp & Vilde Haugrønning

Consumers’ textile care practices today are characterized by frequent laundering. The importance of the removal of odours has increased, especially the smell of sweat. This chapter summarizes knowledge about removing odour from textiles. It provides information on suitable cleaning methods for different textile fibres and types of soils. The considered cleaning methods include laundering, stain removal, airing, hand wash, and professional cleaning methods. The cleaning result from laundering depends on water, washing temperature, length of washing cycle, types and amounts of laundry chemicals, and mechanical agitation applied. Textile material and type of soil that needs removal will determine the right mix of these factors.

Inherent fibre properties affect the soiling characteristics of garments. Comparisons of odours retained in textiles have shown that wool has the least intensive odour, followed by cotton, and synthetic polyester and polyamide garments have the most intense odour. Most textiles can be washed with water and detergents, which are more efficient in the removal of many odorous soils than dry-cleaning, but low-temperature laundering and/or lack of chemical disinfectants such as bleaches can contribute to odour build-up in textiles and in the washing machine. These aspects contribute to the environmental impacts of textiles.

Book chapter in Odour in Textiles: Generation and Control (taylorfrancis.com).

The Consumer Perception of Odour

ingridha on 18. March 2022

Ingun Grimstad Klepp & Kirsi Laitala

Human olfaction sense is one of the highly underestimated senses since historical times. Fortunately, this has changed in recent times, as the perception of odour or scent by people has received increasing attention through several research works from different scientific disciplines. Our sense of smell and scent affects our lives more than previously assumed, influencing how we think, act, and behave. Odours both evoke and create memories. The perception of odours is also culturally and situationally dependent. However, there is still a lot that we don’t know about the influence of odour or scent on an individual’s characteristics and odour studies are hindered by the lack of vocabulary. The effect of pleasant odour on the shopping behaviours of customers is one highly researched area, while very few studies have focused on body odour perception. Most of the time body odour is related to self-hygiene and cleanliness, but understanding about the complete social aspects behind odour perception by humans is still at an infant stage. This chapter reviews the current status of consumer research on body odour and environmental odour or scent perception. The chapter also addresses the role of textile materials on body odour perception.

Click here to see the book chapter in Odour in Textiles: Generation and Control (taylorfrancis.com)

Durable or cheap? Parents’ acquisition of children’s clothing

ingridha on 28. May 2021

Ingun Grimstad Klepp & Vilde Haugrønning

Abstract

Parents are faced with a plurality of choices and concerns when it comes to the acquisition of clothing for their children. This paper explores how parents employ longevity in consumption of children’s clothing from a practice-oriented perspective. The material consists of 6 focus groups with 40 parents who have at least one child under the age of 18. The aim of the groups was to establish children’s clothing needs: how many they need of each garment, how long parents expect the garment to last and what they understand as quality in clothing.

The analysis shows that parents mainly opt for an ‘one or the other’ strategy; they choose what they understand as quality, often affiliated with specific brands, and accept paying more for the garment, or they mainly choose based on low prices, and expect less of the garment. Quality is evaluated based on the garments’ durability and function. More specifically, the parents measure the service lifetime of a garment based on the number of seasons it lasts, either in terms of wear and tear or the child growing out of it. The expected lifetime is defined by uncertain sources, from their own and friends’ experiences, and their desire to justify their own choices as well as routinised practices.

Our discussion section employs these findings and contextualise them within product lifetime discourses. By doing this, we provide knowledge about how quality is understood, and how brand and price are used as indicators. We show how lack of information about products, especially on garments, leads to uninformed consumption practices that have consequences for how quality and longevity are prioritised and understood.

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Consumer practices for extending the social lifetimes of sofas and clothing

ingridha on 27. May 2021

Vilde Haugrønning, Kirsi Laitala & Ingun Grimstad Klepp

Abstract

Consumers play an essential role in efforts to extend product lifetimes (PL) and consumers’ practices can determine how long and active lives products get. Applying the framework of Social Practice Theory, this paper argues that in order to suggest changes to how consumers can contribute to longer product lifespans, research needs to focus on consumer practices. The data material consists of 4 focus group interviews with 38 participants about household goods and 29 semi-structured interviews about clothing.

Previous research shows that consumers’ expectations of product lifetime has decreased, while satisfaction with products is relatively high, which may indicate that product break down and/or replacement is more accepted. Therefore, we argue, it is necessary to focus on social lifespans. Our findings show that products such as clothing and sofas often go out of use or are disposed of before their physical lifespan ends, and it is more common to donate or sell old clothing and sofas than buying the products second hand. There are a number of routinised practices, such as disposal of functional items, that are considered normal, which leads to less reflexivity of seemingly unsustainable practices.

The material in products, or the expectation to the material, is highly influential for practices that can extend the social lifespan, such as maintenance. We conclude that by understanding practices as integrated and influenced by elements of the material, social and cultural, policy interventions may have a greater impact on the social lifespan of products.

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